Last updated: July 29, 2025

1. Introduction

We at Happy Ears Hearing Center (“we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, and with whom we share it. It also explains your choices regarding our collection and use of your personal information, including SMS consent and terms.

2. What Personal Information Is Collected

We collect personal information that you voluntarily provide to us when you:

  • Complete a web form or sign up for an account

  • Subscribe to SMS alerts or newsletters

  • Contact us by phone, email, or otherwise

  • Interact with our website or mobile applications

The types of personal information we collect may include:

  • Contact Information: name, email address, postal address, phone number

  • Account Information: username, password

  • Transactional Data: records of products or services purchased, billing/shipping addresses

  • SMS Consent: explicit opt-in to receive SMS messages from us

  • Technical Data: IP address, browser type, device identifiers, usage and interaction data (through cookies or similar technologies)

3. How Personal Information Is Used

We use your personal information to:

  • Provide, personalize, and maintain our products and services

  • Process your transactions and send you related information, including confirmations and invoices

  • Send you marketing communications (if you have opted in), such as newsletters, promotions, and updates

  • Send you SMS alerts and reminders (only with your explicit consent)

  • Respond to your comments, questions, and requests, and provide customer service

  • Monitor and analyze trends, usage, and activities to improve our website, products, and services

  • Comply with legal obligations and enforce our terms and policies

4. Who Personal Information Is Shared With

We respect the confidentiality of your personal information. We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: third-party vendors and hosting providers who assist us in operating our website, conducting our business, or servicing you, under confidentiality agreements

  • Legal Requirements: when required by law or in response to valid legal process (e.g., subpoenas, court orders)

  • Business Transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, provided any successor entity agrees to the terms of this Privacy Policy

5. SMS Consent & Terms of Service

  • SMS consent is obtained only with your explicit opt-in.

  • SMS consent is not shared with third parties.

  • You may opt-out of SMS communications at any time by replying “STOP” to any SMS message we send or by contacting us directly.

SMS Terms of Service

By opting in to SMS from a web form or other medium, you agree to receive SMS messages from Happy Ears Hearing Center, including customer care messages such as appointment scheduling & reminders, and account notifications.

  • Message frequency may vary.

  • Message and data rates may apply.

  • To opt out at any time, text STOP.

  • For assistance, text HELP or visit our website at https://www.happyears.com.

  • Visit https://happyearshearing.com/privacy-policy for our Privacy Policy and SMS Terms of Service.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect technical data and personalize your experience. You can control cookies through your browser settings, but disabling cookies may limit certain features of our website.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no security system is impenetrable—please take steps to keep your account credentials confidential.

8. Your Choices and Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent to our use of your information (including SMS consent)

  • Object to or restrict certain processing activities

  • Receive a copy of your personal data in a portable format

To exercise these rights, please contact us at the address below.

9. Accessibility & Prominent Placement

  • On every web form: include a clear link to this Privacy Policy adjacent to any consent checkbox or field.

  • In the footer: include a link to this Privacy Policy and a link to the SMS Terms of Service (or your general Terms of Service) on every page of your website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with a new “Last updated” date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

 

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Happy Ears Hearing Center

14757 W Mountain View Blvd. Ste 120 Surprise AZ 85374

[email protected]

(623) 428-0727

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and the SMS Terms of Service.